Terms and Conditions

Standard Terms and Conditions

Discounts and special offers on pineappleheads.co.nz apply during the promotional period indicated only, and are not valid in conjunction with any other offer available or any other Pineapple Heads promotion, unless specified. If there are two simultaneous discounts or offers running, customers will receive the greater of the two. Pineapple Heads reserves the right to extend, cancel or amend these offers at any time. Pineapple Heads is not responsible for any third party acts or omissions.

Pineapple Heads, being ecostore Company Ltd (trading as Pineapple Heads), regards customer privacy as an important part of our relationship with you. The following privacy policy applies to all Pineapple Heads users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, please contact us at info@pineappleheads.co.nz.

We Use Cookies

Cookies allow us to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including pineappleheads.co.nz, require cookies to process your orders.


Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

Links on the Pineapple Heads site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain of www.pineappleheads.co.nz.

Damaged or faulty merchandise

If you receive damaged or defective merchandise, we will either issue a refund or exchange the item upon its return. You will not be charged any additional shipping or handling fees for replacement. To contact us regarding refunds, returns or damaged goods please email us at hello@pineappleheads.co.nz.


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Pineapple Heads uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@pineappleheads.co.nz. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Pineapple Heads may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Pineapple Heads does not share any information with third parties for any unknown or unrelated uses. 


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.