Your Personal Information
Pineapple Heads does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). Pineapple Heads uses such voluntarily submitted information for the purposes for which it was submitted.
The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard in order to process your order.
Trends, Tracking And Sharing Information
Pineapple Heads uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
Customer and order information are emailed directly to our order centre. When we receive your information, it is stored on a secure location in our office so that it can only be accessed by us.
Credit Card Transactions
All online transactions are processed in NZ dollars. If you are buying from outside of New Zealand the price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
All Credit Card transactions are processed through Shopify which is a DSS/PCI compliant ecommerce platform. No credit card details are stored at any point.
Collection of Information
We may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including emails. Any information collected by Pineapple Heads is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Information from Pineapple Heads customers is collected in order to provide you with our products and the highest level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL/TLS). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you are welcome to email us at firstname.lastname@example.org.
Access to Collected InformationIf your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
Links on the Pineapple Heads site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain of www.pineappleheads.co.nz.