Delivery & Returns

Delivery

Within New Zealand

Goods which are in stock will be delivered within 5 to 10 working days from the date of your order. Please allow extra time for delivery during sale periods. Some products (if not in stock) may take longer. We'll let you know if your goods are on back order.

We do NOT deliver to PO Box addresses.

Postage and packing rates depend upon the value of your order.

  • Up to $49.99 = $7.50
  • $50 - $79.99 = $9.50
  • $80 - $159.99 = $12.00
  • $160.00 and over = $15.00

Within Australia

Goods which are in stock will be delivered within 20 working days from the date of your order. Please allow extra time for delivery during sale periods. Some products (if not in stock) may take longer. We'll let you know if your goods are on back order.  Postage and packing rates depend upon location and are a flat rate charge.

  • Up to $49.99 = $10.00
  • $50 - $79.99 = $10.00
  • $80 and over = $20.00

Returns

If for any reason you are not completely satisfied with your purchase, we will either issue a refund or exchange the item upon its return. You will not be charged any additional shipping or handling fees for replacement. To contact us regarding returns please email us at hello@pineappleheads.co.nz.